Privacy Policy

Aveo Dental is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Information you provide: When you request a demo, create an account, or contact us, we may collect your name, email address, phone number, practice name, and other details you choose to share.

Automatically collected information: We may collect your IP address, browser type, operating system, and usage data when you visit our website.

Protected Health Information (PHI): For dental practices using our platform, PHI is handled in accordance with HIPAA regulations and our Business Associate Agreement (BAA).

2. How We Use Your Information

• To provide, operate, and maintain our services
• To respond to demo requests and inquiries
• To send administrative communications
• To improve our website and services
• To comply with legal obligations

3. HIPAA Compliance

Aveo Dental is fully HIPAA compliant. All patient data is encrypted in transit and at rest. We maintain comprehensive audit logs, implement role-based access controls, and execute Business Associate Agreements with all covered entities. We never use PHI for marketing purposes.

4. Data Security

We implement industry-standard security measures including encryption, secure cloud infrastructure (Google Cloud), regular security audits, and strict access controls. However, no method of electronic transmission or storage is 100% secure.

5. Third-Party Services

We may use third-party services for payment processing (Stripe), email delivery, and cloud hosting (Google Cloud). These services have their own privacy policies and are bound by appropriate data protection agreements.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Demo request information is retained for business development purposes unless you request deletion.

7. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at support@aveodent.com.

8. SMS/Text Messaging

Aveo Dental and its customer dental practices may send SMS (text) messages to patients and authorized users for appointment reminders, account notifications, and customer support purposes.

• SMS consent is obtained during account registration or when a patient provides their phone number to a participating dental practice.
• SMS opt-in data and consent information will not be shared with or sold to third parties for marketing purposes.
• Phone numbers collected for SMS communications will not be shared with third parties for their marketing or promotional use.
• Message frequency varies based on your account activity (e.g., upcoming appointments, account alerts).
• Message and data rates may apply depending on your mobile carrier and plan.
• You may opt out of SMS messages at any time by replying STOP to any message.
• For help, reply HELP to any message or contact us at sean@aveodent.com.
• Carriers are not liable for delayed or undelivered messages.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at support@aveodent.com.