Trust
Bet your practice on us. Without losing sleep.
Switching dental software is one of the highest-stakes decisions an owner makes. If we get it wrong, you have a Monday with a waiting room full of patients and a schedule you can't open. So we built AveoDent around the assumption that your trust has to be earned, not assumed — starting with the migration and continuing through every Monday after.
What we owe you
Six commitments, in plain English.
Migration is the first feature, not a service tier.
Your old practice management system holds 10–20 years of patient history. The single biggest reason practices stay on software they’ve grown to dread is the fear that the conversion will break the day they cut over. We start every migration with a preview run against your real data that writes nothing. You see a reconciliation report — what came in, what didn't, why — before anything is imported. If the numbers don't reconcile, we fix that first.
Your data is yours. Export it whenever.
You own your patient records. You own your ledger. You own every clinical note, every X-ray, every appointment in the schedule. Patients, appointments, procedures, payments and insurance claims export to CSV on demand from inside the product, with no support ticket and no per-export fee. For everything else, including clinical notes and X-rays, we export your complete data for you on request. If you ever leave AveoDent, you leave with everything.
Real humans on support.
When something is wrong at 7:45am on a Monday with patients in the waiting room, you don't have time to wait three days for a tier-1 form response. Report a problem from any screen in Aveo, or email support@aveodent.com, and it becomes a request you can follow from inside the product. We answer Monday to Friday, 9am to 6pm Eastern, and a report that Aveo is down pages us at any hour. Founding-program practices get a direct line to the team that builds the product.
Audit trail you can actually read.
Every change to a patient record — who edited what, when, from which workstation — is logged at the service layer where it cannot be bypassed. If something goes wrong, you can reconstruct what happened. If a staff dispute arises, the audit log is the source of truth.
Built by a working dentist.
Dr. Kali is a practicing pediatric dentist and co-founder. She decides what ships clinically. The product roadmap is not set by engineers who have never charted a tooth. Workflow problems get fixed because they actually annoy her, not because they showed up in a survey.
Questions we hear a lot
Honest answers, not marketing answers.
Can I switch back to my old PMS if Aveo doesn't work out?
Yes. You keep your old system's data on whatever device or backup you migrated from — we never delete it. Aveo's data is exportable to CSV at any time. There's no proprietary file format keeping you locked in.
What if your AI feature gets something wrong?
Every AI-generated output is a draft that a licensed clinician reviews and signs. Clinical notes are not auto-signed. X-ray explanations are written from the dentist's own findings, never from the image, and the dentist approves them. AI is a draft engine, not a decision-maker — by design.
Will my staff resist the change?
Probably less than you think. We ship role-aware tutorials inside the product so the front office, hygienists, and assistants each see a guided walkthrough of their actual day-of workflows. Most staff are productive in the first week without a live training call.
What happens if you raise prices on me?
Founding-program practices get a locked rate for the duration of their initial agreement. Per-location pricing — no per-seat fees, no usage taxes on basic features. When pricing changes for new practices, your rate is documented in your agreement and changes are notified in advance.
Can I see references from other practices?
We're early. We'd rather be honest about that than fabricate a testimonial wall. Founding-program practices get founder-direct contact and a discount in exchange for the trust they're extending. As the customer base grows we'll publish references — but only with permission, and only real ones.
Still have concerns?
We'd rather you ask us hard questions on a call than discover the answer the wrong way after signing. Book a 30-minute conversation with Sean or Kali — no sales pitch, no contract pressure.