Aveo Cases
Fight the clawback. Keep the money.
When a payer audits or recoups, Cases assembles the defense for you — the chart evidence, the appeal letter, and a submittable packet — turning the thing you used to dread into a few minutes of work.
Works on its own — even better on AveoDent.
The problem
The payer recoups in one click. Fighting back takes you a week.
A recoupment letter arrives, and the deadline is short. Building a real response means digging the chart notes, the images, and the documentation out of the record, writing an appeal that cites the right clinical justification, and assembling it into something submittable — all while you’re still seeing patients.
Most practices just write the check, because fighting it costs more than the money. Cases flips that math: the defense is assembled for you, so appealing is the easy option instead of the exhausting one.
What it does
Everything you need, nothing you don’t
Evidence, pulled for you
The chart notes, images, and documents that back the claim, gathered automatically instead of hunted down.
AI-drafted appeal letters
A defensible letter drafted from the evidence with the right clinical justification — you review and sign, never start blank.
A submittable packet
Everything assembled into one clean, submittable defense — formatted the way payers expect.
Deadlines tracked
Every appeal window is watched, so a case never lapses because it slipped past a due date.
Human-verified
Nothing goes out on autopilot — the clinician reviews and approves every response before it’s submitted.
A record of what worked
Outcomes are captured, so the practice learns which arguments win with which payers.
How it works
From recoupment letter to submitted appeal, in one place
- 1
Open the case
Start from the recoupment or audit notice — Cases identifies the claim and the clinical basis at issue.
- 2
It gathers the defense
The supporting chart evidence is pulled together and an appeal is drafted, citing the documentation that justifies the treatment.
- 3
You review and submit
Check the packet, approve the letter, and send a clean, submittable defense — with the deadline tracked the whole way.
Better together
On AveoDent, Cases pulls straight from the chart — no re-uploading records, no second source of truth — so the evidence behind an appeal is always the real record.